Terms and
Conditions

These Terms and Conditions (“Terms”) govern the access to and use of the Loadum platform, website, software, mobile applications, CRM tools, booking tools, invoicing tools, automation features, communication tools, APIs, integrations, support services, and any related digital services provided under the Loadum brand (collectively, the “Service”).

The Service is operated by:

In these Terms, “Loadum”, “we”, “us”, and “our” refer to Loadum LLC. “Customer”, “you”, and “your” refer to the business, company, organization, sole proprietor, freelancer, agency, cleaning company, or professional using the Service.

The Service is provided exclusively to businesses, companies, organizations, entrepreneurs, freelancers, agencies, cleaning companies, and professionals acting for business or commercial purposes. The Service is not intended for consumers or private household use.

By creating an account, purchasing a subscription, starting a free trial, submitting an order, using the Service, or clicking to accept these Terms, you represent and warrant that:

• you are acting in a business, commercial, trade, or professional capacity;
• you are not using the Service as a consumer;
• you have full legal authority to bind the company or organization you represent;
• all information you provide to Loadum is accurate, complete, and current;
• your use of the Service complies with all applicable laws in your jurisdiction.

If mandatory local law grants non-waivable rights that apply despite this B2B limitation, such rights apply only to the minimum extent required by law.

Loadum provides business software for cleaning companies and service-based businesses. The Service may include CRM features, customer management, booking management, team management, job scheduling, invoicing, payment-related integrations, communication tools, automation tools, reporting tools, lead management, client portals, staff access, mobile applications, and related digital tools.

Loadum is a software provider only. Loadum does not provide cleaning services, does not employ cleaning staff, does not supervise cleaners, does not guarantee the quality of cleaning services, does not act as a cleaning company, does not act as a staffing agency, and does not act as a payment institution, bank, tax advisor, accountant, legal advisor, insurance provider, or merchant of record unless expressly stated in a separate written agreement.

Cleaning services offered, booked, scheduled, managed, invoiced, or communicated through the Service are provided solely by the respective Customer or third-party service provider using Loadum.

You must provide accurate, complete, and current registration and billing information. You are responsible for maintaining the confidentiality of all login credentials and for all activities that occur under your account.

You are responsible for:

• managing your users, admins, staff members, subcontractors, and permissions;
• removing access for users who no longer work with you;
• ensuring that all authorized users comply with these Terms;
• protecting your own devices, passwords, email accounts, and systems;
• notifying Loadum immediately of suspected unauthorized access or security incidents.

Loadum is not liable for losses caused by weak passwords, compromised email accounts, improper user permissions, shared credentials, unauthorized internal access, or your failure to maintain proper access controls.

The Service is provided on a subscription basis unless otherwise agreed in writing. Pricing, plan limits, billing intervals, features, usage limits, and trial periods are shown on the website, in the checkout process, in the applicable order, or inside the platform.

Unless expressly stated otherwise:

• fees are charged in advance;
• subscriptions renew automatically until cancelled;
• fees are quoted and charged in USD;
• all fees are exclusive of applicable taxes, duties, VAT, GST, sales tax, withholding tax, and similar charges;
• you authorize Loadum or its payment processor to charge your selected payment method for all amounts due.

If a free trial is offered, Loadum may limit the duration, features, usage volume, number of users, integrations, storage, or support available during the trial. Loadum may deny, cancel, or restrict free trials in cases of abuse, duplicate accounts, fraud, suspicious activity, or repeated trial usage.

If you do not cancel before the end of a trial period and you have provided payment information, your subscription may automatically convert into a paid subscription.

You are responsible for all taxes, duties, levies, and charges applicable to your purchase and use of the Service, except taxes based on Loadum’s net income.

Depending on your jurisdiction, this may include VAT, GST, sales tax, use tax, digital services tax, withholding tax, reverse-charge VAT, or similar taxes. You are responsible for providing valid tax identification information where required.

If tax must be collected by Loadum or its payment processor, such tax may be added to your invoice or checkout amount. If a reverse-charge or self-assessment mechanism applies, you are responsible for accounting for the relevant tax in your jurisdiction.

You may cancel your subscription through your account settings, checkout provider, or by contacting support@loadum.pro. Cancellation prevents future renewal but does not automatically entitle you to a refund for the current billing period.

Unless required by mandatory law or expressly agreed in writing, all fees are non-refundable and non-creditable. This includes unused subscription time, unused features, unused user seats, inactive accounts, early cancellation, downgrade requests, dissatisfaction with business results, or failure to use the Service.

Loadum may, at its sole discretion, approve a refund or credit as a commercial courtesy. Such approval does not create any future entitlement to refunds.

If payment fails or an invoice remains unpaid, Loadum may suspend or restrict access to the Service after reasonable notice. Loadum may continue to charge fees during suspension unless the subscription is properly cancelled.

You must not initiate chargebacks, payment reversals, or payment disputes for validly charged fees without first contacting Loadum in good faith. If a chargeback is found to be improper, you agree to reimburse Loadum for processor fees, chargeback fees, collection costs, and reasonable administrative costs.

Loadum may permanently terminate accounts involving payment fraud, repeated chargebacks, false billing information, stolen payment methods, or intentional non-payment.

Subject to your compliance with these Terms and payment of all applicable fees, Loadum grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service during your active subscription term solely for your internal business purposes.

You do not acquire ownership of the Service, software, code, designs, interfaces, trademarks, algorithms, workflows, documentation, templates, databases, or other Loadum intellectual property.

You must not, and must not allow any third party to:

• copy, modify, reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service;
• rent, lease, resell, sublicense, white-label, distribute, or commercially exploit the Service except as expressly permitted by Loadum;
• use the Service to build or support a competing product or service;
• bypass technical restrictions, authentication systems, security measures, or usage limits;
• use bots, scrapers, crawlers, automated extraction tools, or unauthorized APIs;
• test the Service for vulnerabilities without written authorization;
• remove or obscure copyright, trademark, or proprietary notices;
• use the Service in a way that harms Loadum, its infrastructure, other customers, or third parties;
• use the Service for unlawful, deceptive, abusive, fraudulent, or harmful activities.

You are responsible for ensuring that your use of the Service is lawful, ethical, and commercially appropriate. You must not use the Service to:

• send spam, unsolicited marketing, or unlawful commercial messages;
• contact individuals without required consent or legal basis;
• ignore opt-outs, unsubscribe requests, do-not-call requests, or suppression lists;
• upload malware, viruses, spyware, ransomware, or harmful code;
• commit fraud, impersonation, deception, harassment, or identity misuse;
• collect or process personal data unlawfully;
• violate intellectual property, privacy, publicity, employment, consumer protection, or anti-discrimination laws;
• promote illegal products, illegal services, human trafficking, weapons trafficking, sanctioned activities, or prohibited business practices;
• process highly sensitive data unless you have obtained all required permissions and Loadum has expressly agreed in writing.

Loadum may suspend or terminate access immediately if we reasonably believe your use of the Service creates legal, security, reputational, operational, or compliance risk.

If you use Loadum to send emails, SMS, WhatsApp messages, calls, notifications, reminders, marketing messages, booking confirmations, or other communications, you are solely responsible for ensuring that such communications comply with all applicable laws.

This includes, where applicable, laws and rules relating to email marketing, SMS marketing, telemarketing, caller identification, consent, opt-outs, unsubscribe links, do-not-call registries, commercial messaging, electronic communications, advertising disclosures, and data protection.

You are solely responsible for:

• obtaining required consent before sending marketing or automated communications;
• maintaining proof of consent where required;
• honoring opt-outs and unsubscribe requests promptly;
• ensuring that recipient lists are legally obtained and legally usable;
• ensuring that message content is accurate, lawful, and not misleading;
• complying with platform policies of email, SMS, WhatsApp, phone, and other communication providers.

Loadum is not responsible for fines, penalties, claims, account restrictions, carrier filtering, deliverability issues, blocked messages, or third-party enforcement actions caused by your communications.

“Customer Content” means all data, text, images, files, records, contact lists, customer details, employee details, job details, addresses, messages, invoices, bookings, notes, documents, and other information submitted to or processed through the Service by you or on your behalf.

You retain ownership of your Customer Content. You grant Loadum a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, reproduce, and use Customer Content solely as necessary to provide, secure, maintain, improve, and support the Service, comply with legal obligations, and enforce these Terms.

You represent and warrant that:

• you have all rights, permissions, notices, and consents required to upload and process Customer Content;
• Customer Content does not infringe any third-party rights;
• Customer Content does not violate applicable law;
• you are responsible for the accuracy, quality, legality, and reliability of Customer Content.

Your use of the Service is also governed by our Privacy Policy and, where applicable, our Data Processing Agreement. These documents form part of the contractual relationship between you and Loadum.

Where Loadum processes personal data on your behalf, you are generally the controller or business, and Loadum is generally the processor or service provider, unless otherwise stated in writing.

You are responsible for complying with all data protection, privacy, employment, customer communication, and recordkeeping obligations applicable to your business, including providing privacy notices to your own customers, employees, contractors, cleaners, subcontractors, and users where required.

Depending on the jurisdiction, applicable privacy laws may include GDPR, UK GDPR, Swiss data protection law, US state privacy laws including CCPA/CPRA, Canadian privacy laws, Australian privacy laws, Brazil LGPD, South Africa POPIA, Singapore PDPA, India data protection law, Japan APPI, South Korea PIPA, Mexico privacy law, UAE privacy law, and other local laws.

If you are legally required to enter into a data processing agreement with Loadum, you must do so before uploading regulated personal data to the Service.

Loadum may process and store data using infrastructure, hosting providers, payment processors, communication providers, support tools, analytics tools, and other service providers located in the United States, the European Economic Area, the United Kingdom, or other jurisdictions.

Where required by applicable law, Loadum will use appropriate safeguards for international transfers of personal data, such as standard contractual clauses, data processing agreements, contractual safeguards, or other legally recognized transfer mechanisms.

Loadum may use third-party service providers to deliver the Service, including hosting providers, database providers, payment processors, email providers, SMS and telephony providers, analytics providers, customer support providers, security providers, and infrastructure providers.

Your use of third-party integrations may be subject to separate third-party terms and privacy policies. Loadum is not responsible for the availability, security, pricing, compliance, suspension, errors, outages, or performance of third-party services.

If a third-party service changes, suspends, terminates, restricts, or increases the price of an integration, Loadum may modify, suspend, replace, or discontinue the affected feature.

Loadum may provide tools that help you create invoices, manage payments, track customers, or connect with payment processors. These tools are provided for operational convenience only.

You are solely responsible for:

• the accuracy of your invoices, prices, taxes, discounts, refunds, and payment terms;
• your customer contracts and service terms;
• your bookkeeping, accounting, tax filings, tax collection, and tax reporting;
• chargebacks, customer disputes, refunds, failed payments, and payment processor restrictions;
• complying with payment processor terms and applicable financial regulations.

Loadum is not a bank, payment institution, money transmitter, accounting firm, tax advisor, or merchant of record unless expressly stated in a separate written agreement.

You are solely responsible for the cleaning services, service quality, customer satisfaction, staff conduct, contractor conduct, scheduling, pricing, cancellations, refunds, insurance, licenses, background checks, employment obligations, contractor classification, workplace safety, and legal compliance of your cleaning business.

Loadum does not hire, supervise, train, manage, verify, insure, or control your cleaners, employees, subcontractors, or service providers.

Any dispute between you and your customers, employees, cleaners, contractors, or subcontractors is solely your responsibility.

If you use Loadum to manage employees, cleaners, contractors, subcontractors, routes, job checklists, attendance, images, notes, schedules, or performance-related information, you are responsible for complying with all applicable employment, labor, privacy, monitoring, workplace, wage, contractor classification, and employee notification laws.

You must not use Loadum for unlawful surveillance, discrimination, retaliation, harassment, wage theft, hidden monitoring, or any unlawful employment practice.

Loadum may provide automation features, AI-assisted features, templates, recommendations, suggested messages, suggested workflows, reporting insights, pricing suggestions, or operational suggestions.

Such outputs are provided for convenience only. They may be incomplete, inaccurate, unsuitable, or not legally compliant in your jurisdiction. You must review and approve all AI-generated, automated, or suggested outputs before relying on them or sending them to third parties.

Loadum does not provide legal, tax, financial, employment, accounting, insurance, or business advice.

Loadum aims to provide a reliable Service, but we do not guarantee uninterrupted, error-free, or always-available operation. Downtime may occur due to maintenance, updates, security work, third-party outages, infrastructure failures, internet issues, force majeure events, or other circumstances.

Loadum may modify, improve, replace, suspend, or discontinue features at any time. We will use commercially reasonable efforts to avoid materially reducing the core functionality of paid plans during an active billing term, except where changes are required for security, legal compliance, third-party service changes, or technical reasons.

Loadum may offer beta, preview, experimental, early-access, or test features. Such features are provided “as is”, may contain errors, may be changed or discontinued at any time, and may not be suitable for production use.

Loadum disclaims all warranties and liability for beta features to the maximum extent permitted by law.

Loadum uses commercially reasonable administrative, technical, and organizational measures designed to protect the Service and Customer Content. However, no system is completely secure.

You are responsible for your own security practices, including user access controls, strong passwords, device security, email security, backups, staff training, and internal authorization processes.

You must notify Loadum immediately at security@loadum.pro if you suspect unauthorized access, misuse, data loss, data breach, compromised credentials, or security vulnerabilities.

Loadum may maintain backups for operational and disaster recovery purposes. However, you are responsible for maintaining independent backups of important business data.

Loadum is not liable for loss, corruption, deletion, or unavailability of Customer Content to the extent such loss could have been prevented by reasonable customer-side backups, exports, or administrative controls.

After termination or cancellation, Loadum may provide a limited period for data export where technically and commercially reasonable. After that period, Loadum may delete, anonymize, or retain data according to its retention policies and legal obligations.

Each party may receive confidential information from the other party. Confidential information includes non-public business, technical, financial, operational, security, pricing, customer, product, and strategic information.

Each party agrees to protect the other party’s confidential information using reasonable care and to use it only for purposes related to the Service and these Terms.

Confidentiality obligations do not apply to information that is publicly available, already known without restriction, independently developed, lawfully received from a third party, or required to be disclosed by law.

Loadum and its licensors own all rights, title, and interest in and to the Service, including software, source code, object code, interfaces, workflows, automations, designs, databases, trademarks, trade names, logos, documentation, know-how, templates, and all related intellectual property.

You may not use the Loadum name, logo, branding, trademarks, screenshots, or marketing materials without prior written permission, except as expressly permitted by Loadum.

If you provide feedback, suggestions, ideas, feature requests, or recommendations, you grant Loadum a worldwide, perpetual, irrevocable, royalty-free right to use, develop, commercialize, and incorporate such feedback without compensation or obligation to you.

You agree to defend, indemnify, and hold harmless Loadum LLC, its owners, directors, officers, employees, contractors, affiliates, service providers, and agents from and against any claims, damages, fines, penalties, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• your use of the Service;
• your Customer Content;
• your cleaning services or business operations;
• your employees, cleaners, contractors, subcontractors, or customers;
• your communications, marketing, SMS, email, calls, or automated messages;
• your violation of laws, regulations, third-party rights, or these Terms;
• your failure to obtain required consents, licenses, registrations, permissions, or insurance;
• your tax, accounting, employment, consumer, privacy, or payment obligations.

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. Loadum disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, accuracy, availability, reliability, and business results.

Loadum does not guarantee that:

• the Service will be uninterrupted, secure, or error-free;
• all defects will be corrected;
• the Service will meet your specific requirements;
• the Service will generate revenue, leads, bookings, customers, profit, or business growth;
• AI, automation, reports, templates, or suggestions will be accurate or legally compliant;
• third-party integrations will remain available or unchanged.

To the maximum extent permitted by law, Loadum LLC and its owners, directors, officers, employees, contractors, affiliates, service providers, and agents shall not be liable for indirect, incidental, special, consequential, exemplary, punitive, or business interruption damages, including lost profits, lost revenue, lost customers, lost goodwill, lost data, lost opportunities, service failures, reputational harm, or cost of substitute services.

Nothing in these Terms excludes liability that cannot be excluded under mandatory law, including liability for fraud, intentional misconduct, or other non-excludable liability.

Loadum may suspend, restrict, or terminate your access to the Service if:

• you fail to pay fees when due;
• you violate these Terms;
• your use creates security, legal, financial, operational, reputational, or compliance risk;
• you provide false, misleading, or incomplete information;
• you misuse free trials, promotions, payment methods, or communication tools;
• you become subject to sanctions or prohibited-party restrictions;
• required by law, court order, regulator, payment processor, or infrastructure provider.

Upon termination, your right to use the Service ends immediately. You remain responsible for all fees accrued before termination. Sections that by their nature should survive termination shall survive, including payment obligations, confidentiality, intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.

You must comply with all applicable export control, sanctions, anti-terrorism, anti-money laundering, and prohibited-party laws and regulations.

You represent and warrant that you and your authorized users are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive sanctions where use of the Service would be prohibited, and that you are not listed on any applicable sanctions or restricted-party list.

Loadum may suspend or terminate access immediately if we determine that continued service may violate sanctions, export control laws, payment processor rules, or applicable regulations.

You agree to comply with all applicable anti-bribery, anti-corruption, anti-money laundering, and fair business practice laws. You must not use the Service to offer, promise, request, pay, receive, conceal, or facilitate bribes, kickbacks, unlawful commissions, or improper benefits.

Unless you notify Loadum in writing that you object, Loadum may identify you as a customer by using your company name and logo in customer lists, websites, pitch decks, case studies, sales materials, and marketing materials.

Loadum will not disclose confidential business terms, private performance metrics, or non-public operational data without your consent.

Loadum may update these Terms from time to time. If changes are material, Loadum will make reasonable efforts to notify customers by email, in-app notice, website notice, or account notification.

Continued use of the Service after updated Terms become effective constitutes acceptance of the updated Terms. If you do not agree to updated Terms, you must stop using the Service and cancel your subscription before renewal.

Loadum is not liable for failure or delay caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disruptions, pandemics, government action, internet outages, power outages, cyberattacks, payment processor outages, hosting provider failures, telecommunications failures, sanctions, regulatory action, or third-party service interruptions.

You may not assign, transfer, or delegate your rights or obligations under these Terms without Loadum’s prior written consent.

Loadum may assign these Terms to an affiliate, successor, acquirer, purchaser, parent company, subsidiary, or other entity in connection with a merger, acquisition, reorganization, financing, sale of assets, change of control, or transfer of the business.

These Terms and any dispute, claim, or controversy arising out of or related to the Service shall be governed by the laws of the State of Ohio, United States, without regard to conflict-of-law rules.

To the maximum extent permitted by law, the state and federal courts located in Franklin County, Ohio, United States, shall have exclusive jurisdiction over any dispute arising out of or related to these Terms or the Service.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Mandatory local laws that cannot be contractually excluded apply only to the minimum extent required.

Before filing a claim, each party agrees to attempt to resolve disputes informally. The complaining party must send a written notice describing the dispute to legal@loadum.pro. The parties will then attempt in good faith to resolve the dispute within thirty (30) days.

This informal resolution requirement does not prevent either party from seeking urgent injunctive relief, enforcing intellectual property rights, responding to government action, or preventing misuse, security threats, or unlawful activity.

To the maximum extent permitted by law, each party knowingly, voluntarily, and irrevocably waives any right to trial by jury in any action, proceeding, claim, or dispute arising out of or related to these Terms or the Service.

Loadum is intended for international B2B use. Customers are responsible for ensuring that their use of the Service is lawful in their own country, state, province, region, or territory.

For customers in the European Economic Area, United Kingdom, Switzerland, California, Canada, Brazil, Australia, New Zealand, South Africa, Singapore, India, Japan, South Korea, Mexico, the United Arab Emirates, and other jurisdictions with mandatory privacy, consumer, business, employment, or electronic communications laws, such laws apply only to the extent they cannot be excluded or modified by contract.

If any regional provision conflicts with these Terms and is mandatory under applicable law, the mandatory regional provision applies only to the minimum extent required, and all other provisions remain in full force.

Legal notices to Loadum must be sent by email to: legal@loadum.pro.

Notices to you may be sent to the email address associated with your account, displayed inside the Service, or posted on the website.

You are responsible for keeping your account email address accurate and current.

These Terms, together with the Privacy Policy, any applicable Data Processing Agreement, order form, invoice, checkout terms, plan terms, and policies referenced herein, constitute the entire agreement between you and Loadum regarding the Service.

These Terms supersede all prior discussions, proposals, representations, marketing materials, messages, emails, negotiations, or agreements relating to the Service, unless a separate written agreement signed by Loadum expressly states otherwise.

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision shall be limited or removed to the minimum extent necessary, and the remaining provisions shall remain valid and enforceable.

Failure by Loadum to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights. Any waiver must be in writing and signed by Loadum.

The parties are independent contractors. These Terms do not create a partnership, joint venture, franchise, employment relationship, agency relationship, or fiduciary relationship between you and Loadum.

These Terms are written in English. If Loadum provides translations, such translations are for convenience only. In case of conflict between the English version and any translation, the English version controls, unless mandatory local law requires otherwise.

By creating an account, starting a trial, submitting an order, paying an invoice, clicking “I agree”, accessing the platform, or otherwise using the Service, you confirm that you have read, understood, and agreed to these Terms and that you have authority to bind the business or organization you represent.