Terms and Conditions

These Terms and Conditions (“Terms”) govern access to and use of the Loadum platform, website, software, mobile applications, CRM tools, booking tools, invoicing tools, automation features, communication tools, APIs, integrations, support services, documentation, and any related digital services provided under the Loadum brand (collectively, the “Service”).

The Service is operated by:

In these Terms, “Loadum”, “we”, “us”, and “our” refer to Loadum LLC. “Customer”, “you”, and “your” refer to the business, company, organization, sole proprietor, freelancer, agency, cleaning company, professional, or other commercial entity using the Service.

The Service is provided exclusively for business, trade, commercial, professional, entrepreneurial, organizational, or internal company purposes. The Service is not offered to consumers and is not intended for private household use.

By creating an account, purchasing a subscription, starting a trial, submitting an order, accepting an invoice, clicking to accept these Terms, or using the Service, you represent and warrant that:

• you are acting solely for business, trade, commercial, professional, entrepreneurial, or organizational purposes;
• you are not purchasing, accessing, or using the Service as a consumer;
• you have full legal authority to bind the company, organization, or business you represent;
• you are at least the age of legal majority in your jurisdiction and are legally capable of entering into these Terms;
• all registration, billing, tax, business, and contact information you provide is accurate, complete, current, and not misleading;
• your use of the Service complies with all laws applicable to your business, your staff, your customers, your communications, your data, and your market.

If mandatory local law grants non-waivable rights that apply despite this B2B limitation, such rights apply only to the minimum extent required by law and only in the relevant jurisdiction.

“Account” means the Customer’s registered account for accessing the Service.

“Authorized Users” means the Customer’s employees, contractors, subcontractors, cleaners, agents, administrators, team members, or other users permitted by the Customer to access the Service.

“Customer Content” means all data, records, files, text, images, contact lists, messages, invoices, bookings, schedules, customer details, employee details, staff notes, addresses, payment-related records, documents, and other information submitted to or processed through the Service by or on behalf of the Customer.

“Order” means an online checkout, order form, invoice, subscription confirmation, written quote, plan selection, or other purchase record accepted by Loadum.

“Subscription Term” means the period for which the Customer has purchased access to the Service.

“Mandatory Law” means any law, regulation, consumer guarantee, small-business protection, data protection right, cancellation right, refund right, unfair-terms rule, or other legal protection that cannot lawfully be excluded, restricted, waived, or modified by contract.

Loadum provides business software for cleaning companies and service-based businesses. The Service may include CRM features, lead management, customer management, booking management, job scheduling, staff management, team access, client portals, route management, checklists, invoicing tools, payment-related integrations, communication tools, automation tools, reporting tools, mobile applications, API access, and related digital tools.

Loadum is a software provider only. Loadum does not provide cleaning services, does not employ cleaners, does not supervise staff, does not guarantee cleaning quality, does not act as a staffing agency, does not act as a payment institution, bank, tax advisor, accountant, legal advisor, insurance provider, employment advisor, or merchant of record unless expressly stated in a separate written agreement signed by Loadum.

Cleaning services, appointments, work orders, quotes, invoices, refunds, service guarantees, customer complaints, staff performance, employee relations, subcontractor relations, payment disputes, and end-customer obligations remain solely the responsibility of the Customer.

You must provide accurate, complete, and current registration, billing, business, and tax information. You are responsible for maintaining the confidentiality of login credentials and for all activity occurring under your Account.

You are responsible for:

• managing Authorized Users, admins, staff members, subcontractors, and permission levels;
• removing access for users who no longer work with you or no longer require access;
• ensuring that Authorized Users comply with these Terms and all applicable laws;
• protecting devices, passwords, email accounts, payment accounts, and internal systems;
• implementing appropriate internal security, access-control, and authorization procedures;
• notifying Loadum immediately of suspected unauthorized access, data loss, compromised credentials, or security incidents.

Loadum is not liable for losses caused by weak passwords, compromised email accounts, improper user permissions, shared credentials, unauthorized internal access, payment-account compromise, customer-side malware, device compromise, or failure to maintain reasonable security controls.

The Service is provided on a subscription basis unless otherwise agreed in writing. Pricing, plan limits, usage limits, billing intervals, features, support scope, storage limits, user limits, API limits, message limits, and trial periods may be shown on the website, during checkout, in the applicable Order, in an invoice, or inside the platform.

Unless an Order states otherwise:

• fees are charged in advance;
• subscriptions renew automatically until cancelled;
• fees are quoted and charged in USD;
• fees are exclusive of applicable taxes, VAT, GST, sales tax, use tax, digital services tax, withholding tax, duties, levies, bank fees, currency conversion fees, and similar charges;
• you authorize Loadum and its payment processors to charge your selected payment method for all amounts due;
• Loadum may enforce technical, operational, fair-use, or plan-based limits to protect the Service and other customers.

Loadum may upgrade, downgrade, limit, suspend, or require a higher plan where usage exceeds plan limits, creates infrastructure strain, violates fair-use limits, or creates legal, operational, security, payment, or reputational risk.

If Loadum offers a free trial, discounted period, promotional plan, pilot account, beta account, or introductory subscription, Loadum may limit the duration, features, support, usage volume, users, integrations, automations, storage, exports, or access available during that period.

Loadum may deny, cancel, restrict, or convert free trials in cases of duplicate accounts, abuse, fraud, suspicious activity, sanctions risk, payment risk, repeated trial usage, fake business information, or technical misuse.

If you provide payment information and do not cancel before the end of a trial or promotional period, your subscription may automatically convert into a paid subscription. You are responsible for reviewing the trial end date, renewal date, billing amount, and cancellation method.

You may cancel your subscription through your account settings, the applicable checkout or payment provider, or by contacting support@loadum.pro. Unless an Order states otherwise, cancellation prevents future renewal only and takes effect at the end of the then-current billing period or Subscription Term.

Cancellation does not terminate the current paid term early, does not release you from accrued fees, and does not automatically entitle you to a refund, credit, or pro-rata reduction.

You agree to pay all fees stated in the applicable Order, checkout, invoice, or subscription plan. Fees may include subscription fees, setup fees, onboarding fees, implementation fees, professional service fees, usage fees, overage fees, add-on fees, extra user-seat fees, API fees, storage fees, communication fees, integration fees, pass-through fees, and third-party provider fees.

You must keep valid payment information on file. If payment fails, Loadum may retry the payment method, request updated payment information, suspend or restrict access, charge late fees where lawful, or terminate the Account.

Invoices, receipts, billing notices, payment reminders, and renewal notices may be sent electronically. You are responsible for keeping billing contacts, tax information, and payment details accurate and current.

Unless expressly agreed in writing, payment obligations are non-cancellable during the applicable Subscription Term and are not dependent on your business results, number of bookings, revenue, implementation success, end-customer payments, staff usage, or actual usage of the Service.

You are responsible for all taxes, duties, levies, and charges applicable to your purchase and use of the Service, except taxes based on Loadum’s net income.

Depending on your jurisdiction, this may include VAT, GST, sales tax, use tax, digital services tax, withholding tax, reverse-charge VAT, import duties, payment taxes, or similar taxes. You are responsible for providing valid business, tax, VAT, GST, sales-tax exemption, or reverse-charge information where required.

If Loadum or its payment processor is required to collect tax, such tax may be added to your invoice or checkout amount. If a reverse-charge, self-assessment, withholding, or local reporting mechanism applies, you are responsible for accounting for the relevant tax in your jurisdiction.

If any withholding is required by law, you must gross up the payment so Loadum receives the full amount that would have been received absent withholding, unless prohibited by mandatory law or expressly agreed in writing.

Business Subscription; No Consumer Withdrawal Right. Loadum is provided exclusively to Customers acting for business, trade, commercial, professional, entrepreneurial, or organizational purposes. The Service is not offered to consumers or for private household use. By purchasing, starting a trial, creating an Account, accepting an Order, or using the Service, you confirm that you are not acting as a consumer and that no consumer cooling-off, withdrawal, regret, cancellation, distance-selling, or similar consumer right applies, except to the extent such right is mandatory and cannot be excluded under applicable law.

Immediate Digital Performance. You understand and agree that Loadum is a cloud-based digital service and that access, provisioning, onboarding, account configuration, hosting, integrations, automation capacity, support availability, and other digital performance may begin immediately after purchase, trial activation, or Order acceptance. You request immediate performance of the Service and acknowledge that such immediate performance may limit or exclude cancellation, withdrawal, cooling-off, or refund rights to the maximum extent permitted by applicable law.

No Refunds Except Mandatory Law. To the maximum extent permitted by law, all fees are non-refundable, non-cancellable, and non-creditable once charged or invoiced. This includes unused subscription time, unused user seats, unused features, inactive accounts, early cancellation, downgrade requests, failed implementation by the Customer, dissatisfaction with business results, failure to use the Service, lack of bookings, lack of revenue, staff non-use, end-customer disputes, duplicate purchases, and voluntary non-use.

Mandatory Law Savings Clause. Nothing in this section excludes, restricts, or modifies any right, remedy, guarantee, warranty, or protection that cannot lawfully be excluded, restricted, or modified under applicable Mandatory Law. Where such Mandatory Law applies despite the B2B-only nature of the Service, it applies only to the minimum extent required and only in the relevant jurisdiction.

Commercial Courtesy. Loadum may, at its sole discretion, issue a refund, credit, discount, extension, or goodwill adjustment. Any such decision is voluntary and does not create a legal obligation, precedent, waiver, course of dealing, or future entitlement.

If payment fails or an invoice remains unpaid, Loadum may suspend, restrict, or terminate access to the Service after reasonable notice where commercially practicable. Loadum may continue to charge fees during suspension unless the subscription is properly cancelled or terminated in accordance with these Terms.

You must not initiate chargebacks, payment reversals, card disputes, bank disputes, PayPal disputes, Stripe disputes, or similar payment challenges for validly charged fees without first contacting Loadum in good faith. If a chargeback is found to be improper, rejected, withdrawn, or unfounded, you agree to reimburse Loadum for processor fees, chargeback fees, collection costs, reasonable administrative costs, and unpaid amounts.

Loadum may permanently terminate accounts involving payment fraud, repeated chargebacks, false billing information, stolen payment methods, intentional non-payment, suspicious payment activity, or payment processor restrictions.

Subject to your compliance with these Terms and payment of all applicable fees, Loadum grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service during your active Subscription Term solely for your internal business purposes.

You do not acquire ownership of the Service, software, source code, object code, designs, interfaces, workflows, automations, templates, AI prompts, documentation, databases, algorithms, dashboards, reports, branding, trademarks, know-how, or other Loadum intellectual property.

You must not, and must not allow any third party to:

• copy, modify, translate, adapt, reverse engineer, decompile, disassemble, or attempt to derive source code, algorithms, models, prompts, or non-public architecture of the Service;
• rent, lease, resell, sublicense, white-label, distribute, time-share, or commercially exploit the Service except as expressly permitted by Loadum in writing;
• use the Service to build, train, benchmark, or support a competing product or service;
• bypass technical restrictions, authentication systems, billing systems, security measures, fair-use limits, or usage limits;
• use bots, scrapers, crawlers, automated extraction tools, unauthorized APIs, or data-mining tools without written authorization;
• test, scan, or probe the Service for vulnerabilities without written authorization;
• remove, obscure, or alter copyright, trademark, proprietary, or legal notices;
• interfere with, disrupt, overload, or degrade the Service or Loadum infrastructure;
• use the Service for unlawful, deceptive, abusive, fraudulent, harmful, sanctioned, or high-risk activities.

You are responsible for ensuring that your use of the Service is lawful, ethical, and commercially appropriate. You must not use the Service to:

• send spam, unlawful marketing, unsolicited commercial messages, unlawful calls, or unlawful automated communications;
• contact individuals without required consent, lawful basis, notice, contract, legitimate interest, or other legally valid basis;
• ignore opt-outs, unsubscribe requests, do-not-call requests, suppression lists, or withdrawal of consent;
• upload malware, viruses, spyware, ransomware, harmful code, credential-harvesting content, or unauthorized tracking tools;
• commit fraud, impersonation, deception, harassment, intimidation, discrimination, retaliation, identity misuse, or unlawful surveillance;
• collect, store, transmit, or process personal data unlawfully;
• violate intellectual property, privacy, publicity, employment, consumer protection, anti-discrimination, labor, tax, payment, advertising, or competition laws;
• promote illegal products, illegal services, human trafficking, weapons trafficking, sanctioned activities, unlawful financial activity, or prohibited business practices;
• process highly sensitive data unless you have obtained all required permissions and Loadum has expressly agreed in writing.

Loadum may suspend or terminate access immediately if we reasonably believe your use of the Service creates legal, security, privacy, financial, reputational, operational, or compliance risk.

If you use Loadum to send, trigger, schedule, import, automate, or manage emails, SMS, WhatsApp messages, calls, voicemails, push notifications, reminders, booking confirmations, review requests, customer updates, marketing messages, or other communications, you are solely responsible for ensuring that such communications comply with all applicable laws and third-party platform rules.

Customer-Controlled Communications. All communications sent, triggered, scheduled, imported, automated, or initiated through the Service are deemed to be sent by the Customer and not by Loadum. The Customer is the sender, initiator, caller, marketer, advertiser, controller, business, responsible party, or equivalent legal role for such communications to the maximum extent permitted by law.

You are solely responsible for:

• obtaining required consent, opt-in, lawful basis, contract, or permission before sending marketing or automated communications;
• maintaining legally sufficient consent records, opt-in records, lawful-basis records, customer relationship records, transactional-purpose records, suppression lists, and do-not-call screening records;
• including legally required sender identification, contact information, unsubscribe mechanisms, opt-out wording, advertising disclosures, and call disclosures;
• honoring opt-outs, unsubscribe requests, consent withdrawals, do-not-call requests, and suppression requests promptly;
• ensuring that recipient lists are legally obtained, legally usable, accurate, and not purchased or scraped unlawfully;
• ensuring that message content is accurate, lawful, non-deceptive, not misleading, and not prohibited by platform policies;
• complying with email provider, SMS provider, telecom carrier, WhatsApp/Meta, payment processor, app store, and integration partner policies.

Loadum is not responsible for fines, penalties, claims, complaints, blocked accounts, platform restrictions, carrier filtering, deliverability issues, message blocking, number suspension, domain suspension, email reputation damage, WhatsApp restrictions, or third-party enforcement caused by your communications.

You retain ownership of Customer Content. You grant Loadum a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, reproduce, back up, analyze, and use Customer Content solely as necessary to provide, secure, maintain, improve, troubleshoot, support, and enforce the Service, comply with legal obligations, prevent abuse, and protect Loadum and its customers.

You represent and warrant that:

• you have all rights, permissions, notices, consents, lawful bases, and authorizations required to upload and process Customer Content;
• Customer Content does not infringe, misappropriate, or violate any third-party rights;
• Customer Content does not violate applicable law, platform rules, employment obligations, privacy obligations, consumer obligations, or confidentiality obligations;
• Customer Content is accurate, lawful, reliable, and appropriate for your intended use;
• you will not upload data that requires special handling unless you have satisfied all legal requirements and Loadum has agreed where required.

Your use of the Service is also governed by Loadum’s Privacy Policy and, where applicable, Loadum’s Data Processing Addendum (“DPA”). These documents form part of the contractual relationship between you and Loadum.

You are responsible for complying with all data protection, privacy, e-privacy, cookie, marketing, employment, staff-monitoring, customer-notice, recordkeeping, and data-retention obligations applicable to your business and your use of the Service.

Depending on jurisdiction and use case, applicable laws may include the GDPR, UK GDPR, Swiss data protection law, US state privacy laws including CCPA/CPRA, Canadian privacy laws, Brazil LGPD, Mexico privacy law, Argentina privacy law, Colombia privacy law, South Africa POPIA, Nigeria data protection law, Kenya data protection law, Singapore PDPA, India DPDP law, Japan APPI, South Korea PIPA, Australian Privacy Act, New Zealand Privacy Act, UAE and Saudi data protection frameworks, and other local laws.

You must provide legally sufficient privacy notices to your customers, leads, employees, contractors, cleaners, subcontractors, and Authorized Users where required.

Where Loadum processes personal data on your behalf, you are generally the controller, business, data fiduciary, responsible party, or equivalent role, and Loadum is generally the processor, service provider, operator, processor, or equivalent role, unless otherwise stated in writing.

You must enter into Loadum’s DPA before uploading personal data where a DPA, processor agreement, data sharing agreement, transfer agreement, service provider agreement, or similar contractual safeguard is required by applicable law.

You are responsible for instructing Loadum lawfully, ensuring that processing instructions are valid, and ensuring that your configuration of the Service complies with applicable law.

Loadum may process, access, transfer, and store data using infrastructure, hosting providers, database providers, payment processors, communication providers, analytics providers, customer support providers, security providers, AI providers, and other service providers located in the United States, the European Economic Area, the United Kingdom, or other jurisdictions.

Where required by applicable law, Loadum will use appropriate safeguards for international transfers of personal data, such as Standard Contractual Clauses, UK international data transfer mechanisms, Swiss transfer mechanisms, data processing agreements, transfer impact assessments, adequacy decisions, approved certification mechanisms, binding corporate rules, or other legally recognized safeguards.

You are responsible for determining whether your use of the Service involves restricted cross-border transfers and for satisfying any local requirements that apply to your business, including notices, consents, localization requirements, registrations, assessments, or regulator approvals.

Loadum may use third-party service providers and subprocessors to deliver the Service, including hosting providers, database providers, payment processors, email providers, SMS and telephony providers, analytics providers, customer support providers, identity providers, security providers, logging providers, infrastructure providers, AI providers, and integration partners.

Your use of third-party integrations may be subject to separate third-party terms, privacy policies, usage limits, geographic restrictions, pricing, and platform rules. Loadum is not responsible for the availability, security, pricing, compliance, suspension, errors, outages, policy changes, or performance of third-party services.

If a third-party service changes, suspends, terminates, restricts, or increases the price of an integration, Loadum may modify, suspend, replace, or discontinue the affected feature.

The Service may allow you to connect third-party services, including payment processors, calendars, email accounts, messaging tools, CRMs, storage systems, AI services, accounting tools, advertising platforms, and communication providers. You authorize Loadum to access, transmit, retrieve, and process information from such third-party services as necessary to provide the integration.

You are responsible for obtaining rights and permissions for connected accounts, complying with third-party terms, maintaining authentication, securing connected accounts, and monitoring integration behavior.

Loadum may remove, limit, or disable integrations where required by third-party changes, security issues, legal risk, platform policy, or technical limitations.

Loadum may provide tools that help you create invoices, manage prices, track customers, record payments, connect with payment processors, generate payment links, or view payment-related information. These tools are provided for operational convenience only.

You are solely responsible for:

• the accuracy of invoices, prices, discounts, taxes, deposits, credits, refunds, payment terms, and service charges;
• customer contracts, cancellation terms, refund terms, and service guarantees;
• bookkeeping, accounting, tax filings, tax collection, tax reporting, e-invoicing, and record retention;
• chargebacks, end-customer disputes, refunds, failed payments, payment processor restrictions, and fraud prevention;
• compliance with payment processor terms and financial regulations applicable to your business.

Loadum is not a bank, payment institution, money transmitter, accounting firm, tax advisor, payment processor, escrow provider, insurer, merchant of record, or financial advisor unless expressly stated in a separate written agreement signed by Loadum.

You are solely responsible for your cleaning services, service quality, customer satisfaction, customer complaints, staff conduct, contractor conduct, scheduling, prices, quotes, cancellations, refunds, deposits, no-shows, service guarantees, insurance, licenses, permits, background checks, workplace safety, employment obligations, contractor classification, and legal compliance of your business.

Loadum does not hire, supervise, train, manage, verify, insure, or control your cleaners, employees, contractors, subcontractors, service providers, or end customers.

Any dispute between you and your customers, leads, employees, cleaners, contractors, subcontractors, or other third parties is solely your responsibility.

If you use Loadum to manage employees, cleaners, contractors, subcontractors, routes, job checklists, attendance, time records, photos, notes, locations, performance information, schedules, reminders, or staff communications, you are responsible for complying with all employment, labor, privacy, monitoring, workplace, wage, contractor classification, union, collective bargaining, health and safety, and employee notification laws that apply to your business.

You must not use Loadum for unlawful surveillance, hidden monitoring, discrimination, retaliation, harassment, wage theft, unlawful deductions, unlawful scheduling, misclassification, or any unlawful employment practice.

You are responsible for providing employee, contractor, cleaner, and staff notices, consents, policies, and access rights where required by law.

Loadum may provide automation features, AI-assisted features, templates, suggested messages, suggested workflows, generated content, pricing suggestions, route suggestions, customer segmentation, reporting insights, recommendations, or operational prompts.

Such outputs are provided for convenience only. They may be incomplete, inaccurate, unsuitable, biased, outdated, or not legally compliant in your jurisdiction. You must review and approve all AI-generated, automated, or suggested outputs before relying on them or sending them to third parties.

Loadum does not provide legal, tax, financial, employment, accounting, insurance, compliance, professional, or business advice. You remain responsible for final decisions and for verifying all outputs.

Loadum aims to provide a reliable Service, but we do not guarantee uninterrupted, error-free, secure, or always-available operation. Downtime may occur due to maintenance, updates, security work, third-party outages, infrastructure failures, internet issues, payment processor outages, telecommunications failures, force majeure events, or other circumstances.

Loadum may modify, improve, replace, suspend, limit, or discontinue features at any time. Loadum will use commercially reasonable efforts to avoid materially reducing the core functionality of paid plans during an active billing term, except where changes are required for security, legal compliance, third-party service changes, performance, infrastructure, fraud prevention, or technical reasons.

Loadum may offer beta, preview, experimental, early-access, pilot, test, or unreleased features. Such features are provided “as is”, may contain errors, may be changed or discontinued at any time, and may not be suitable for production use.

Loadum disclaims all warranties and liability for beta, preview, and experimental features to the maximum extent permitted by law. You use such features at your own risk.

Loadum uses commercially reasonable administrative, technical, and organizational measures designed to protect the Service and Customer Content. However, no system is completely secure, and Loadum does not guarantee that unauthorized third parties will never defeat security measures.

You are responsible for your own security practices, including user access controls, strong passwords, multi-factor authentication where available, device security, email security, backups, staff training, internal approvals, and account monitoring.

You must notify Loadum immediately at security@loadum.pro if you suspect unauthorized access, misuse, data loss, data breach, compromised credentials, or security vulnerabilities.

Loadum may maintain backups for operational continuity, security, and disaster recovery purposes. Backups are not a substitute for your own independent exports and backups.

You are responsible for maintaining independent backups of important business data, invoices, customer records, staff records, accounting records, legal records, and data required by your business or local law.

After termination or cancellation, Loadum may provide a limited period for data export where technically and commercially reasonable. After that period, Loadum may delete, anonymize, archive, or retain data according to its retention policies, legal obligations, backup cycles, fraud-prevention needs, dispute requirements, and legitimate business purposes.

Each party may receive confidential information from the other party. Confidential information includes non-public business, technical, financial, operational, security, pricing, customer, product, strategic, and proprietary information.

Each party agrees to protect the other party’s confidential information using reasonable care and to use it only for purposes related to the Service and these Terms.

Confidentiality obligations do not apply to information that is publicly available without breach, already known without restriction, independently developed, lawfully received from a third party, or required to be disclosed by law, court order, regulator, or government authority.

Loadum and its licensors own all rights, title, and interest in and to the Service, including software, source code, object code, interfaces, workflows, automations, AI prompts, templates, designs, databases, trademarks, trade names, logos, documentation, know-how, methods, reports, analytics structures, and related intellectual property.

You may not use the Loadum name, logo, branding, trademarks, screenshots, marketing materials, or product visuals without prior written permission, except as expressly permitted by Loadum.

If you provide feedback, suggestions, ideas, feature requests, comments, improvements, workflows, templates, or recommendations, you grant Loadum a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free right to use, develop, modify, reproduce, commercialize, and incorporate such feedback without compensation, attribution, restriction, or obligation to you.

You agree to defend, indemnify, and hold harmless Loadum LLC, its owners, directors, officers, employees, contractors, affiliates, service providers, licensors, and agents from and against any claims, damages, fines, penalties, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• your use of the Service;
• your Customer Content;
• your cleaning services, service quality, staff, subcontractors, customers, or business operations;
• your communications, marketing, SMS, email, WhatsApp messages, calls, automated messages, or lead lists;
• your violation of laws, regulations, third-party rights, platform rules, payment processor rules, or these Terms;
• your failure to obtain required consents, lawful bases, licenses, registrations, permissions, notices, authorizations, insurance, or tax registrations;
• your tax, accounting, employment, consumer, privacy, data protection, payment, refund, or end-customer obligations;
• disputes between you and your end customers, staff, cleaners, contractors, subcontractors, or other third parties.

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. Loadum disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, accuracy, availability, reliability, security, compatibility, and business results.

Loadum does not guarantee that:

• the Service will be uninterrupted, secure, error-free, or always available;
• all defects will be corrected;
• the Service will meet your specific requirements or local compliance obligations;
• the Service will generate revenue, leads, bookings, customers, profit, staff productivity, or business growth;
• AI, automation, reports, templates, or suggestions will be accurate, current, suitable, or legally compliant;
• third-party integrations will remain available, compliant, compatible, or unchanged;
• the Service is lawful or suitable in every jurisdiction or for every regulated use case.

To the maximum extent permitted by law, Loadum LLC and its owners, directors, officers, employees, contractors, affiliates, service providers, licensors, and agents shall not be liable for indirect, incidental, special, consequential, exemplary, punitive, enhanced, or business interruption damages, including lost profits, lost revenue, lost customers, lost bookings, lost goodwill, lost data, lost opportunities, reputational harm, cost of substitute services, service failures, staff disputes, end-customer disputes, tax issues, payment disputes, or compliance failures.

Nothing in these Terms excludes liability that cannot be excluded under Mandatory Law, including liability for fraud, intentional misconduct, or other non-excludable liability. Where liability cannot be excluded but may be limited, it is limited to the maximum extent permitted by law.

Loadum may suspend, restrict, or terminate your access to the Service if:

• you fail to pay fees when due;
• you violate these Terms or any referenced policy;
• your use creates security, legal, financial, operational, reputational, privacy, sanctions, export-control, or compliance risk;
• you provide false, misleading, incomplete, or outdated information;
• you misuse free trials, promotions, payment methods, integrations, APIs, or communication tools;
• you become subject to sanctions, prohibited-party restrictions, or payment processor restrictions;
• termination or suspension is required by law, court order, regulator, payment processor, infrastructure provider, third-party platform, or government authority.

Upon termination, your right to use the Service ends immediately. You remain responsible for all fees accrued before termination. Sections that by their nature should survive termination shall survive, including payment obligations, taxes, confidentiality, intellectual property, disclaimers, limitation of liability, indemnification, data retention, governing law, and dispute resolution.

You must comply with all applicable export control, sanctions, anti-terrorism, anti-money laundering, prohibited-party, and restricted-country laws and regulations.

You represent and warrant that you, your business, your beneficial owners, and your Authorized Users are not located in, organized under the laws of, ordinarily resident in, or operating from a country or territory where use of the Service would be prohibited by applicable sanctions or export-control rules, and that you are not listed on any applicable sanctions or restricted-party list.

Loadum may suspend or terminate access immediately if we determine that continued service may violate sanctions, export-control laws, payment processor rules, third-party platform rules, or applicable regulations.

You agree to comply with all applicable anti-bribery, anti-corruption, anti-money laundering, anti-fraud, competition, fair trading, and fair business practice laws. You must not use the Service to offer, promise, request, pay, receive, conceal, or facilitate bribes, kickbacks, unlawful commissions, improper benefits, fraud, bid-rigging, market manipulation, or unlawful business practices.

Unless you notify Loadum in writing that you object, Loadum may identify you as a customer by using your company name and logo in customer lists, websites, pitch decks, case studies, sales materials, investor materials, and marketing materials.

Loadum will not disclose confidential business terms, private performance metrics, non-public operational data, or sensitive customer information without your consent, except as permitted under these Terms or required by law.

Loadum may update these Terms from time to time. If changes are material, Loadum will make reasonable efforts to notify Customers by email, in-app notice, website notice, account notification, or other electronic means.

Continued use of the Service after updated Terms become effective constitutes acceptance of the updated Terms. If you do not agree to updated Terms, you must stop using the Service and cancel your subscription before renewal. No refund applies to the current paid period unless required by Mandatory Law.

Loadum is not liable for failure or delay caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disruptions, pandemics, government action, internet outages, power outages, cyberattacks, payment processor outages, hosting provider failures, telecommunications failures, sanctions, regulatory action, third-party service interruptions, or other events beyond reasonable control.

You may not assign, transfer, or delegate your rights or obligations under these Terms without Loadum’s prior written consent.

Loadum may assign these Terms to an affiliate, successor, acquirer, purchaser, parent company, subsidiary, financing party, or other entity in connection with a merger, acquisition, reorganization, financing, sale of assets, change of control, or transfer of the business.

These Terms and any dispute, claim, or controversy arising out of or related to the Service shall be governed by the laws of the State of Ohio, United States, without regard to conflict-of-law rules.

To the maximum extent permitted by law, the state and federal courts located in Franklin County, Ohio, United States, shall have exclusive jurisdiction over any dispute arising out of or related to these Terms or the Service.

The United Nations Convention on Contracts for the International Sale of Goods does not apply. Mandatory local laws that cannot be contractually excluded apply only to the minimum extent required.

Before filing a claim, each party agrees to attempt to resolve disputes informally. The complaining party must send a written notice describing the dispute to legal@loadum.pro. The parties will then attempt in good faith to resolve the dispute within thirty (30) days.

This informal resolution requirement does not prevent either party from seeking urgent injunctive relief, enforcing intellectual property rights, responding to government action, preventing misuse, preserving evidence, addressing security threats, or preventing unlawful activity.

To the maximum extent permitted by law, each party knowingly, voluntarily, and irrevocably waives any right to trial by jury in any action, proceeding, claim, or dispute arising out of or related to these Terms or the Service.

To the maximum extent permitted by law, claims must be brought only in an individual capacity and not as a plaintiff, claimant, representative, or class member in any purported class, collective, representative, consolidated, or private attorney general action.

If a jury waiver, class waiver, or representative-action waiver is unenforceable under Mandatory Law, it is limited or severed only to the minimum extent required, and all other dispute provisions remain in force.

If you are established in, operate in, target individuals in, or process personal data from the European Economic Area, the United Kingdom, or Switzerland, you are responsible for compliance with applicable data protection, privacy, e-privacy, cookie, direct marketing, consumer, employment, staff monitoring, platform, advertising, telemarketing, unfair-commercial-practice, and electronic communications laws.

Where GDPR, UK GDPR, Swiss data protection law, or similar law applies, you must ensure that you have a lawful basis for processing, provide legally sufficient notices, enter into any required DPA, comply with data subject rights, implement appropriate safeguards, and satisfy any international transfer requirements.

Consumer withdrawal rights, digital-content rights, consumer guarantees, online cancellation rules, unfair-terms protections, and local mandatory rights apply only where Mandatory Law requires and only if the Customer cannot validly be treated as a business user.

For B2B direct marketing, you remain responsible for determining whether communications require consent, soft opt-in, legitimate interest assessment, opt-out, sender identification, unsubscribe mechanisms, or do-not-contact screening.

If you operate in the United States or Canada, you are responsible for compliance with applicable federal, state, provincial, territorial, and local laws, including laws relating to unfair or deceptive acts or practices, automatic renewals, negative-option billing, commercial email, SMS, telemarketing, call recording, do-not-call lists, privacy, biometric data, consumer protection, employment, worker classification, taxes, invoicing, payment processing, and data security.

For United States communications, you are responsible for compliance with applicable email, SMS, telemarketing, call recording, TCPA, CAN-SPAM, state mini-TCPA, state privacy, and state consumer protection laws where applicable.

For Canada, you are responsible for compliance with CASL, PIPEDA and substantially similar provincial privacy laws, provincial consumer laws, telemarketing rules, and any consent, identification, unsubscribe, recordkeeping, and message-content requirements that apply to your communications.

Loadum does not provide legal compliance for your marketing, billing, staffing, customer communications, customer contracts, tax treatment, privacy obligations, or service operations.

If you operate in Latin America, including Brazil, Mexico, Argentina, Colombia, Chile, Peru, Costa Rica, Ecuador, Uruguay, Panama, the Dominican Republic, or other jurisdictions, you are responsible for complying with local privacy, consumer, e-commerce, marketing, telecom, labor, tax, invoicing, electronic signature, payment, and data-transfer rules.

This may include, where applicable, Brazil’s LGPD and consumer protection rules, Mexico’s personal data and consumer protection framework, Argentina’s personal data protection law, Colombia’s data protection and consumer protection rules, Chilean privacy and consumer rules, and similar national laws.

Cooling-off, withdrawal, regret, cancellation, refund, e-commerce consumer rights, or similar rights apply only where Mandatory Law requires and only where the Customer or the Customer’s end customer qualifies for such protection under local law.

You are solely responsible for privacy notices, consent, lawful basis, cross-border transfer safeguards, end-customer cancellation terms, electronic invoice requirements, and legally required business registrations in your market.

If you operate in Africa, including South Africa, Nigeria, Kenya, Egypt, Morocco, Ghana, Rwanda, Tanzania, Uganda, or other jurisdictions, you are responsible for complying with applicable data protection, consumer protection, direct marketing, telecom, employment, contractor, tax, invoicing, electronic communications, and payment rules.

This may include, where applicable, South Africa’s POPIA and Consumer Protection Act, Nigeria’s data protection framework, Kenya’s Data Protection Act, and similar national frameworks.

You are solely responsible for lawful consent, lawful basis, privacy notices, retention practices, cross-border transfers, worker notices, direct marketing permissions, opt-outs, customer communications, and local business obligations.

If you operate in Asia or the Middle East, including Singapore, India, Japan, South Korea, Malaysia, Thailand, Indonesia, Vietnam, the Philippines, Hong Kong, Taiwan, the United Arab Emirates, Saudi Arabia, Qatar, Bahrain, Kuwait, or other jurisdictions, you are responsible for compliance with local privacy, consumer, employment, electronic communications, telecom, data localization, outsourcing, cross-border transfer, tax, invoicing, payment, and sector-specific rules.

This may include, where applicable, Singapore’s PDPA and Do Not Call rules, India’s digital personal data protection framework, Japan’s APPI, South Korea’s PIPA, Malaysian PDPA, Thailand PDPA, Philippine data privacy rules, UAE data protection rules, Saudi data protection rules, and similar national laws.

Where local law requires consent, notice, registration, localization, local representative appointment, transfer safeguards, security assessments, regulator notification, or special handling of sensitive data, you must satisfy those obligations before using the Service for such data.

If you operate in Australia or New Zealand, you are responsible for compliance with applicable consumer, small-business, unfair-contract-term, privacy, spam, telemarketing, employment, contractor, tax, invoicing, and electronic communications laws.

Nothing in these Terms excludes any consumer guarantee, small-business protection, unfair-contract-term protection, or other mandatory right that cannot be excluded by law. To the maximum extent permitted, Loadum limits its liability as set out in these Terms.

You are responsible for ensuring that your own customer terms, refund terms, cancellation terms, staff notices, direct marketing practices, and data processing practices comply with Australian and New Zealand law where applicable.

You, not Loadum, are solely responsible for your relationship with your own customers, leads, staff, cleaners, subcontractors, contractors, and end users. This includes service terms, cancellations, refunds, deposits, missed appointments, no-shows, service quality, complaints, consumer disclosures, marketing consent, payment disputes, tax invoices, employment notices, staff monitoring notices, customer privacy notices, and legally required communications.

If your end customers have consumer rights, cancellation rights, refund rights, withdrawal rights, service guarantees, repair rights, price-disclosure rights, data rights, or complaint rights under local law, you are responsible for complying with those obligations. Loadum is not a party to your contracts with your end customers.

Legal notices to Loadum must be sent by email to: legal@loadum.pro.

Privacy notices or data protection requests relating to Loadum’s own processing may be sent to: privacy@loadum.pro.

Security notices may be sent to: security@loadum.pro.

Notices to you may be sent to the email address associated with your Account, displayed inside the Service, sent through the payment provider, or posted on the website. You are responsible for keeping your Account email address accurate and current.

These Terms, together with the Privacy Policy, any applicable DPA, Order, invoice, checkout terms, plan terms, acceptable use rules, product-specific terms, and policies referenced herein, constitute the entire agreement between you and Loadum regarding the Service.

These Terms supersede all prior discussions, proposals, representations, marketing materials, messages, emails, negotiations, sales calls, demos, or agreements relating to the Service, unless a separate written agreement signed by Loadum expressly states otherwise.

Severability. If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision shall be limited, modified, or removed to the minimum extent necessary, and the remaining provisions shall remain valid and enforceable.

No Waiver. Failure by Loadum to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights. Any waiver must be in writing and signed by Loadum.

Independent Contractors. The parties are independent contractors. These Terms do not create a partnership, joint venture, franchise, employment relationship, agency relationship, fiduciary relationship, or exclusive relationship between you and Loadum.

No Third-Party Beneficiaries. These Terms do not create rights for any third party unless expressly stated.

Language. These Terms are written in English. If Loadum provides translations, such translations are for convenience only. In case of conflict between the English version and any translation, the English version controls, unless Mandatory Law requires otherwise.

Electronic Acceptance. By creating an account, starting a trial, submitting an order, paying an invoice, clicking “I agree”, accessing the platform, or otherwise using the Service, you confirm that you have read, understood, and agreed to these Terms and that you have authority to bind the business or organization you represent.