Privacy Policy

Effective Date: May 5, 2026

Version: 1.0 — International B2B SaaS Privacy Policy

1. Introduction

This Privacy Policy explains how Loadum LLC collects, uses, stores, discloses, transfers, and protects personal information when you visit our website, create an account, use our software platform, interact with our services, contact us, subscribe to communications, or otherwise engage with Loadum.

Loadum is a business-to-business software platform for cleaning companies and service-based businesses. The platform may include CRM tools, booking tools, customer management, team management, staff access, invoicing tools, communication tools, automation tools, analytics, integrations, mobile access, and related digital services.

This Privacy Policy applies to our website, platform, web application, mobile application, APIs, integrations, support channels, marketing pages, forms, emails, and related services operated under the Loadum brand.

2. Company Information

The data controller for information collected through our website and business operations is:

Loadum LLC
192 S 19th Street
Columbus, Ohio 43205
United States

General Contact: info@loadum.pro
Support: support@loadum.pro
Privacy Contact: privacy@loadum.pro
Legal Notices: legal@loadum.pro
Security Contact: security@loadum.pro

3. Business-to-Business Context

Loadum is intended for business users only. Our services are provided to companies, entrepreneurs, cleaning companies, agencies, contractors, freelancers, and professional users acting in a business or commercial capacity.

If you use Loadum on behalf of a company or organization, your company is responsible for ensuring that it has a lawful basis to collect, upload, process, and manage any personal information of its customers, staff, cleaners, contractors, subcontractors, leads, suppliers, or other individuals through the Loadum platform.

4. Our Role: Controller and Processor

Depending on the context, Loadum may act either as a data controller or as a data processor.

Loadum acts as a controller when we determine the purposes and means of processing personal information, such as when we process account registration data, billing information, website analytics, marketing data, support communications, security logs, business communications, and legal compliance records.

Loadum acts as a processor or service provider when we process personal information on behalf of a business customer inside the Loadum platform, such as customer records, cleaner records, staff records, booking details, job notes, invoices, addresses, messages, and operational CRM data uploaded or generated by the customer.

Where required by applicable law, our processing of customer-controlled personal information is governed by a separate Data Processing Agreement.

5. Personal Information We Collect

We may collect different categories of personal information depending on how you interact with Loadum.

5.1 Account and Business Information

full name;
business name;
job title or role;
business email address;
phone number;
business address;
country, region, state, city, and time zone;
login credentials and account identifiers;
subscription plan, account status, and user permissions;
company profile, business type, and service area information.

5.2 Billing and Payment Information

billing name and billing address;
tax identification numbers, VAT numbers, GST numbers, or similar identifiers;
invoice details;
payment status;
transaction references;
subscription history;
refund and chargeback information;
limited payment details provided by payment processors.

We do not intentionally store full credit card numbers on our own servers. Payment data is generally processed by third-party payment processors.

5.3 Platform and CRM Data

Customers may upload, create, or process personal information inside the Loadum platform, including:

customer names;
customer email addresses;
customer phone numbers;
service addresses;
booking records;
cleaning job details;
invoices and payment records;
quotes and estimates;
customer notes;
messages and communication history;
lead records;
staff, cleaner, employee, contractor, and subcontractor records;
team schedules;
task lists, checklists, and job reports;
images, files, attachments, signatures, and documents uploaded by users;
internal operational comments and status updates.

The customer is responsible for ensuring that it has the necessary legal rights, notices, and consents to process such information through Loadum.

5.4 Website, Device, and Technical Information

When you visit our website or use our platform, we may collect technical information, including:

IP address;
browser type and version;
device type;
operating system;
screen resolution;
language settings;
time zone;
referring URLs;
pages viewed;
clicks, scrolls, and navigation behavior;
session duration;
approximate location derived from IP address;
cookie identifiers;
analytics identifiers;
log files and security events.

5.5 WordPress Website Data

Our website may be operated using WordPress and related plugins. Depending on your interaction with the website, WordPress or installed plugins may process:

form submissions;
contact requests;
newsletter signups;
login data;
comment data, if comments are enabled;
cookie preferences;
spam prevention data;
security logs;
website performance data;
e-commerce or checkout data, if applicable.

5.6 Support and Communication Data

If you contact us, we may process:

your name;
email address;
phone number;
company name;
message content;
attachments;
support tickets;
chat messages;
call notes;
technical issue details;
communications history.

5.7 Marketing and Lead Data

If you interact with our marketing, advertisements, landing pages, social media, webinars, lead forms, or email campaigns, we may collect:

name;
business email;
phone number;
company name;
industry;
country and city;
marketing preferences;
campaign source;
ad click data;
landing page interactions;
lead form responses;
meeting booking information.

6. Sensitive Personal Information

Loadum is not designed to process highly sensitive personal information unless expressly agreed in writing. You must not upload or process sensitive information through the Service unless you have a valid legal basis and all required permissions.

Sensitive information may include health information, biometric data, genetic data, government identification numbers, financial account credentials, criminal record data, precise location data, racial or ethnic origin, political opinions, religious beliefs, trade union membership, sexual orientation, children’s data, or other regulated information.

Loadum is not intended for children or individuals under the age of 18.

7. How We Collect Personal Information

We collect personal information in the following ways:

directly from you when you create an account, contact us, complete a form, or purchase a subscription;
from your company or account administrator;
from users invited to your Loadum workspace;
from information uploaded or generated inside the platform;
automatically through cookies, log files, analytics tools, and similar technologies;
from payment processors, authentication providers, hosting providers, and integration partners;
from publicly available business sources, referrals, or marketing channels;
from third-party integrations that you connect to Loadum.

8. How We Use Personal Information

We use personal information for the following purposes:

to provide, operate, maintain, and secure the Service;
to create and manage accounts;
to process subscriptions, payments, invoices, renewals, cancellations, and refunds;
to provide CRM, booking, scheduling, invoicing, communication, and automation features;
to provide customer support and technical assistance;
to personalize and improve the user experience;
to analyze website and platform usage;
to improve product functionality, performance, security, and reliability;
to send transactional emails, service messages, security alerts, and administrative notices;
to send marketing communications where legally permitted;
to manage free trials, promotions, and sales communications;
to detect, prevent, and investigate fraud, abuse, spam, security incidents, and unlawful activity;
to enforce our Terms and Conditions and other policies;
to comply with legal, tax, accounting, regulatory, and reporting obligations;
to protect the rights, safety, property, and legitimate interests of Loadum, our customers, users, and third parties.

9. Legal Bases for Processing

Where laws such as the GDPR, UK GDPR, Swiss data protection law, LGPD, or similar privacy laws require a legal basis, we rely on one or more of the following legal bases:

Contract: processing necessary to provide the Service, manage accounts, process payments, and deliver support.
Legitimate Interests: processing necessary for security, fraud prevention, service improvement, analytics, business operations, customer communication, and enforcement of legal rights.
Consent: processing based on consent, such as optional cookies, marketing emails, certain tracking technologies, or optional integrations where required.
Legal Obligation: processing necessary to comply with tax, accounting, regulatory, legal, and compliance obligations.
Vital Interests: processing necessary to protect someone’s vital interests in rare emergency situations.
Public Interest: processing where required by applicable law or lawful authority.

10. Google Analytics

We may use Google Analytics, including Google Analytics 4, to understand how visitors use our website and to improve our website, content, marketing, and services.

Google Analytics may collect information such as pages visited, session duration, device information, browser information, approximate location, referring websites, interactions, and usage patterns. Google may process this information on our behalf according to Google’s applicable terms and data processing arrangements.

We use Google Analytics to measure website traffic, understand marketing performance, improve user experience, detect technical issues, and optimize our content and conversion flows.

Where required by applicable law, we will only use non-essential analytics cookies after receiving your consent through our cookie banner or consent management tool.

You can manage cookies through our cookie banner, your browser settings, and available Google tools. You may also use Google’s browser add-on or privacy settings where available to limit analytics tracking.

11. Cookies and Similar Technologies

We use cookies, pixels, tags, local storage, scripts, SDKs, and similar technologies to operate our website and platform, remember preferences, analyze usage, secure accounts, improve performance, and support marketing.

Cookies may be categorized as follows:

Strictly Necessary Cookies: required for website operation, login, security, consent management, checkout, and core functionality.
Functional Cookies: used to remember preferences such as language, region, or interface settings.
Analytics Cookies: used to measure traffic, performance, and user interactions, including through Google Analytics.
Marketing Cookies: used to measure campaigns, personalize advertising, build audiences, and understand ad performance.
Security Cookies: used to detect abuse, fraud, spam, unauthorized access, and suspicious activity.

You can manage cookie preferences through our cookie banner where available. You may also disable cookies through your browser settings, but some website or platform features may not function properly without necessary cookies.

12. WordPress Plugins and Website Tools

Because our website may run on WordPress, we may use WordPress plugins and third-party tools for forms, security, caching, SEO, analytics, cookie consent, spam protection, backups, checkout, performance optimization, and website administration.

These tools may process technical data, form data, IP addresses, cookie identifiers, security logs, page interactions, and other information necessary to provide their functions.

We aim to use reputable plugins and service providers, but third-party tools may have their own privacy practices and terms.

13. Payment Processing

Payments may be processed by third-party payment processors. These processors may collect and process payment information, billing details, transaction identifiers, fraud prevention data, and related information.

Loadum does not intentionally store full payment card numbers on its own servers. Payment information is generally handled directly by the payment processor according to its own terms, security standards, and privacy practices.

14. Communications, Email, SMS, Calls, and Notifications

Loadum may send transactional messages, service emails, security alerts, billing notices, product updates, onboarding messages, marketing communications, and support communications.

Customers using Loadum to send communications to their own customers, leads, staff, cleaners, contractors, or third parties are solely responsible for ensuring that such communications comply with applicable marketing, telecommunications, anti-spam, privacy, consent, opt-out, and do-not-call laws.

Loadum may process communication metadata, delivery status, message content, recipient details, timestamps, and opt-out records as necessary to provide communication features.

15. AI, Automation, and Product Improvement

Loadum may offer automation, AI-assisted features, suggested workflows, suggested messages, analytics, templates, or operational recommendations.

If AI or automation features are used, personal information may be processed to generate, improve, deliver, or secure such features. We will not intentionally use Customer Content to train public AI models unless expressly stated and legally permitted.

Customers are responsible for reviewing AI-generated or automated outputs before relying on them or sending them to third parties.

16. How We Share Personal Information

We may share personal information with the following categories of recipients:

Service Providers and Subprocessors: hosting, cloud infrastructure, databases, analytics, payment processing, email, SMS, telephony, customer support, security, monitoring, backups, and business tools.
Payment Processors: to process subscriptions, invoices, refunds, taxes, fraud checks, and billing disputes.
Integrations Connected by Customers: when customers connect third-party tools to Loadum.
Professional Advisors: lawyers, accountants, auditors, tax advisors, insurers, and consultants.
Legal and Regulatory Authorities: where required by law, subpoena, court order, regulator, law enforcement, or governmental request.
Business Transaction Parties: in connection with a merger, acquisition, financing, reorganization, due diligence, sale of assets, or transfer of business.
Affiliates and Contractors: where necessary to operate, support, secure, or improve the Service.

We do not sell personal information in the traditional sense of exchanging it for money. However, some privacy laws define “sale” or “sharing” broadly to include certain advertising, retargeting, or analytics activities. Where required, we provide opt-out choices.

17. International Data Transfers

Loadum is based in the United States and may use service providers located in the United States, the European Economic Area, the United Kingdom, Switzerland, Canada, Australia, and other countries.

If personal information is transferred across borders, it may be processed in countries that may have different data protection laws than your country.

Where required, we use appropriate safeguards for international transfers, such as Standard Contractual Clauses, data processing agreements, transfer impact assessments, contractual safeguards, adequacy mechanisms, or other legally recognized transfer tools.

18. Data Retention

We retain personal information for as long as necessary to provide the Service, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, maintain security, and support legitimate business operations.

Retention periods may vary depending on the type of data:

Account Data: retained while the account is active and for a reasonable period after closure.
Billing and Tax Records: retained as required by tax, accounting, and financial laws.
Support Communications: retained as needed for support history, dispute resolution, and quality control.
Security Logs: retained for security, fraud prevention, abuse detection, and compliance.
Analytics Data: retained according to our analytics settings and business needs.
Customer Content: retained according to the customer’s subscription, platform settings, data export, deletion requests, and legal obligations.

After retention periods expire, we may delete, anonymize, aggregate, or securely archive the information.

19. Security Measures

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include access controls, authentication controls, encryption in transit, secure hosting, monitoring, backups, logging, restricted staff access, security reviews, and incident response procedures.

No system is completely secure. Customers are responsible for maintaining strong passwords, securing their own devices, managing user permissions, training staff, exporting backups where appropriate, and preventing unauthorized internal access.

20. Data Breach and Security Incident Notification

If we become aware of a security incident affecting personal information, we will investigate and take reasonable steps to contain, mitigate, and remediate the incident.

Where required by law or contract, we will notify affected customers, regulators, or individuals within applicable legal timeframes.

Customers must notify Loadum immediately at security@loadum.pro if they suspect unauthorized access, compromised credentials, misuse of their account, or a security vulnerability.

21. Your Privacy Rights

Depending on your location and applicable law, you may have privacy rights regarding your personal information, including the right to:

request access to personal information;
request correction of inaccurate information;
request deletion of personal information;
request restriction of processing;
object to processing;
request data portability;
withdraw consent where processing is based on consent;
opt out of certain marketing communications;
opt out of certain sale, sharing, targeted advertising, or profiling activities where applicable;
lodge a complaint with a data protection authority.

To exercise privacy rights, contact privacy@loadum.pro. We may need to verify your identity before responding.

If your personal information is controlled by one of our business customers, we may direct your request to that customer or process it according to the customer’s instructions.

22. Marketing Communications

We may send marketing emails, product updates, promotions, educational content, onboarding content, and sales communications where legally permitted.

You may opt out of marketing emails by using the unsubscribe link in the email or contacting us at privacy@loadum.pro.

Even if you opt out of marketing communications, we may still send transactional, security, billing, legal, account, and service-related communications.

23. California Privacy Notice

This section applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies.

We may collect the following categories of personal information:

identifiers, such as name, email address, phone number, business address, IP address, and account identifiers;
commercial information, such as subscription history, billing records, transaction history, and service usage;
internet or electronic network activity, such as website interactions, log data, cookie data, and analytics data;
geolocation information, such as approximate location derived from IP address;
professional or employment-related information, such as business role, company name, staff records, and team data;
inferences drawn from business interactions, usage behavior, or marketing engagement;
sensitive personal information only where provided by you or your organization and where legally permitted.

We collect and use these categories for the business and commercial purposes described in this Privacy Policy.

California residents may have the right to know, access, correct, delete, opt out of sale or sharing, limit the use of sensitive personal information, and not be discriminated against for exercising privacy rights.

We do not knowingly sell personal information for money. However, certain analytics or advertising activities may be considered “sharing” or “sale” under California law. Where applicable, you may opt out by using our cookie controls or contacting us at privacy@loadum.pro.

To submit a California privacy request, contact privacy@loadum.pro.

24. European Economic Area, United Kingdom, and Switzerland

If you are located in the EEA, United Kingdom, or Switzerland, you may have rights under applicable data protection laws, including GDPR, UK GDPR, and Swiss data protection law.

These rights may include access, correction, deletion, restriction, objection, portability, withdrawal of consent, and the right to lodge a complaint with a supervisory authority.

Where we transfer personal information outside the EEA, UK, or Switzerland, we use appropriate safeguards where required, including Standard Contractual Clauses or equivalent mechanisms.

25. Brazil

If Brazilian data protection law applies, you may have rights under the Lei Geral de Proteção de Dados, including rights to confirmation of processing, access, correction, anonymization, blocking, deletion, portability, information about sharing, withdrawal of consent, and review of certain automated decisions.

To exercise these rights, contact privacy@loadum.pro.

26. Canada

If Canadian privacy law applies, you may have rights to access and correct personal information and to challenge our privacy practices. We process personal information in accordance with applicable Canadian federal and provincial privacy laws where they apply.

27. Australia and New Zealand

If Australian or New Zealand privacy law applies, you may have rights to access and correct personal information and to complain about privacy practices. We will handle applicable requests in accordance with the Australian Privacy Act, Australian Privacy Principles, New Zealand Privacy Act, and related laws where applicable.

28. South Africa

If South African privacy law applies, you may have rights under the Protection of Personal Information Act, including rights to access, correct, delete, object to processing, and complain to the Information Regulator.

29. Singapore, Malaysia, Thailand, and Asia-Pacific

Where applicable, we process personal information in accordance with regional privacy laws such as Singapore PDPA, Malaysia PDPA, Thailand PDPA, Japan APPI, South Korea PIPA, India data protection law, and other applicable Asia-Pacific privacy laws.

Rights and obligations may vary depending on the jurisdiction, role of Loadum, and nature of the processing.

30. Mexico, Latin America, and Other Jurisdictions

Where applicable, we process personal information in accordance with privacy laws in Mexico, Latin America, and other jurisdictions, including laws governing notice, consent, access, correction, cancellation, objection, deletion, portability, and cross-border transfers.

31. United Arab Emirates, Middle East, and Africa

Where applicable, we process personal information in accordance with privacy laws in the UAE, Middle East, and African jurisdictions. Customers are responsible for ensuring that their own use of Loadum complies with local privacy, employment, customer communication, and business laws.

32. Children’s Privacy

Loadum is not intended for children or individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, contact privacy@loadum.pro, and we will take appropriate steps to delete the information where required.

33. Do Not Track and Global Privacy Controls

Some browsers and devices allow users to send “Do Not Track” or similar signals. Because there is no universally accepted standard for such signals, our website may not respond to all such signals.

Where legally required and technically feasible, we may honor recognized opt-out preference signals such as Global Privacy Control for certain sale, sharing, or targeted advertising activities.

34. Third-Party Links

Our website or platform may contain links to third-party websites, services, plugins, payment providers, integrations, social media pages, or external resources.

We are not responsible for the privacy practices, content, security, availability, or policies of third-party services. You should review their privacy policies before providing information to them.

35. Customer Responsibilities

Business customers using Loadum are responsible for:

providing privacy notices to their own customers, staff, cleaners, contractors, subcontractors, and users;
obtaining legally required consents and permissions;
ensuring lawful collection and upload of personal information;
maintaining accurate records and lawful retention periods;
handling data subject requests relating to their own Customer Content;
using communication tools lawfully;
complying with employment, labor, workplace monitoring, customer communication, tax, and business laws;
entering into a Data Processing Agreement with Loadum where required.

36. Data Processing Agreement

If you use Loadum to process personal information on behalf of your business, a Data Processing Agreement may be required under applicable law.

The Data Processing Agreement governs processing of personal information where Loadum acts as a processor or service provider on behalf of a customer. In case of conflict between this Privacy Policy and the Data Processing Agreement regarding processor obligations, the Data Processing Agreement controls.

37. Aggregated and De-Identified Data

We may create, use, and share aggregated, anonymized, or de-identified information for analytics, benchmarking, product development, security, research, reporting, and business purposes.

Such information will not reasonably identify an individual or customer.

38. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

If changes are material, we may provide notice by email, in-app message, website notice, or other reasonable means.

Continued use of the Service after the updated Privacy Policy becomes effective means that you acknowledge the updated Privacy Policy.

39. Contact Us

If you have questions, requests, complaints, or concerns about this Privacy Policy or our data practices, contact us at:

Loadum LLC
192 S 19th Street
Columbus, Ohio 43205
United States

Privacy Contact: privacy@loadum.pro
Support: support@loadum.pro
Legal Notices: legal@loadum.pro
Security Contact: security@loadum.pro
Website: https://loadum.pro

End of Privacy Policy.